Over the holiday break, I have been enrolling devices into our Remote Monitoring & Management (RMM) tooling and seeing what quick wins could be realised. One of the first things we do after installing the RMM agent across an environment is to allow the ‘Detect Only‘ patch management task to run. This task runs twice […]
The importance of facetime (workshopping)
The global pandemic taught us (some of us already knew) that we could work collaboratively without being in the same room. Normally this is a decision taken through choice be it for logistics, timezone convenience, or doing our bit to save the planet but the pandemic effectively made it impossible to be in the same […]
Finally… a blog
For what feels like years of saying ‘I really should write a blog’ and ‘I don’t have time to curate material that would be interesting for others’, I have realised that at least once a week I search my mailbox, or previous support tickets to find something I have done in the past and need […]